LEGAL & POLICIES
Please review our refund and credit policy before purchasing verification services.
This Refund Policy explains how RealNonVoIPUSNumber handles refunds and account credits for verification orders and related wallet activity. Please review your order status in the dashboard before requesting help—many eligible no-OTP cancellations are credited automatically after the provider confirms cancellation.
For order timers, cancel locks, and refund questions, see this Refund Policy or reach us via the Contact page.
Verification orders move through statuses used by the platform, including: Pending, Queued, Active, Waiting for code, Code received, Completed, Cancelled, Expired, and Failed.
When a verification order successfully delivers the requested OTP (Code received or Completed with OTP), the service is considered fulfilled. Those orders are not refunded through the automatic no-OTP cancel/timeout path.
If a number cannot be used and the order ends without an OTP—such as provider-side failure, unavailable inventory, technical cancellation, or system/provider cancellation—eligible orders may receive a full credit of the original order price to your account balance once cancellation is confirmed and no OTP was received.
Ambiguous provider responses are not treated as automatic refunds. The platform only credits after the cancellation path is confirmed.
Waiting orders expire according to server-side validity windows (not only the browser countdown), for example:
Eligible expired or auto-cancelled orders with no OTP are credited to your wallet after confirmed cancellation handling. If an OTP arrived before close, the order is not refunded on that path.
You may cancel a waiting order (no OTP yet) after the cancel unlock window for that server—for example Server 3 after 2 minutes, Server 1 / Server 2 after 6 minutes, Server 4 after 6 minutes, and Server 5 immediately.
User cancellation and system cancellation both use the same refund rule when applicable: after cancellation is confirmed and no OTP was received, the original order price is credited once to your account balance. Duplicate cancel attempts do not create duplicate credits.
Order refunds on this platform are issued as account balance credits (wallet credits), equal to the original order charge, when the no-OTP refund path applies.
Account funding is processed through the platform’s supported payment methods (currently crypto deposits via the integrated payment provider). Eligible order refunds return value to your wallet balance. Returning a deposit to the original payment method is not an automatic self-serve action and depends on review, the payment provider, and network rules. We do not publish a guaranteed processing time for external refunds.
Top-up bonuses and similar promotional credits increase spendable wallet balance for eligible deposits. Promotional value is not a cash instrument. Order refunds restore the charged order amount to wallet credits; they do not guarantee a separate payout of bonus amounts to your payment method.
If you believe you were charged incorrectly, contact support promptly and include:
Never send passwords, raw API keys, seed phrases, or other credentials.
You can also email [email protected].
Timing depends on order review, provider confirmation, payment method, and—when an external return is involved—banking or network processing. Automatic wallet credits for eligible no-OTP cancellations are typically applied when the cancellation is confirmed. Fixed “refund within X hours/days” guarantees are not part of this policy.
We may review refund or credit requests that appear fraudulent, abusive, or intentionally misleading. Accounts may be restricted where necessary to protect the platform and other customers. Please use support channels in good faith and provide accurate information.
We may update this Refund Policy when product behavior or legal requirements change. The Last Updated date at the top of this page reflects the current version (October 01, 2026). Continued use of the service after an update constitutes acceptance of the revised policy.
Typical outcomes based on current platform behavior. Individual cases may vary with provider confirmation and OTP status.
| Order Status | Typical Outcome | Refund / Credit Eligibility |
|---|---|---|
| Pending / Waiting for code | Order is still processing or waiting for SMS | Cancel when unlocked; credit after confirmed cancel with no OTP |
| Code received / Completed | OTP delivered; service fulfilled | Generally not refundable on the automatic path |
| Failed | Service could not be completed | May qualify for wallet credit if no OTP and cancel/refund path confirms |
| Expired | Verification window ended | Eligible no-OTP cases credited after confirmed cancellation handling |
| Cancelled | Order cancelled by user or system/provider | Full original price to wallet once, when no OTP and cancel confirmed |
Outcome: Still processing or waiting for SMS
Eligibility: Cancel when unlocked; credit after confirmed cancel with no OTP
Outcome: OTP delivered; service fulfilled
Eligibility: Generally not refundable on the automatic path
Outcome: Service could not be completed
Eligibility: May qualify if no OTP and cancel/refund path confirms
Outcome: Verification window ended
Eligibility: Eligible no-OTP cases credited after confirmed handling
Outcome: Cancelled by user or system/provider
Eligibility: Full original price to wallet once when no OTP and confirmed
Short answers that match this policy and live product behavior.
Once a verification order has delivered an OTP (status Code Received / Completed), the service is considered fulfilled. Those orders are not refunded on the automatic no-OTP cancel path.
If an order cannot be completed and ends without an OTP—for example after a confirmed provider cancellation, expiry, or failure—eligible orders are credited back to your account balance for the original order price.
Waiting orders expire after the server-side validity window for that provider. Eligible expired or auto-cancelled orders with no OTP are handled through the same refund-to-balance path after the provider cancellation is confirmed.
Most eligible no-OTP cancellations and timeouts are credited automatically. If you believe an eligible refund was missed, open Contact Support or create a Support Ticket and include your order ID, approximate time, and amount.
Account-balance refunds for eligible cancelled orders are typically processed when the cancellation is confirmed. Returning funds to an external payment method (when applicable) depends on review and the payment provider—we do not guarantee a fixed calendar timeframe.
Deposit bonuses and other promotional credits are promotional value. They may have different treatment from purchased balance. Order refunds restore the original order charge to your wallet credits; they are not an automatic cash-out of bonus value to your payment method.
Include your account email/username, order ID (for example #12345678), transaction or deposit reference if relevant, date/time, amount, and a short description. Do not send passwords, API keys, or wallet seed phrases.
If you believe an order or transaction qualifies for a credit or refund, contact our support team with the relevant order or transaction details.
